Use Case

Customer Service

Automate customer service with real-time, natural AI speech. Provide round-the-clock self-service, reduce call center costs, and personalize support with a secure, lightning quick voice AI platform.

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Key Metrics

Containment Rate
60%
Interaction Rate
97%
CSAT Score
4.8/5
Latency
<90ms
Concurrent Calls
Unlimited
Uptime SLA
99.99%
Languages
30+
Cost Reduction
90%

Business Value

24/7 Availability

Provide troubleshooting and billing management anytime, without hold times.

Modernize IVR

Replace frustrating menus with real-time virtual agents for a human-like experience.

Scale Outbound

Automate follow-up surveys, reminders, and notifications at low cost.

Personalized Support

Use data to tailor interactions and resolve issues faster.

Improved Metrics

Reduce resolution time, increase ticket resolution, and boost CSAT.

Enterprise Reliability

Dependable uptime and priority support with custom SLAs.

Technical Specifications

LatencySub-90ms (Industry Leading)
Audio Frequency8kHz (Optimized for Telephony)
PrivacySOC 2 Type II / HIPAA / PCI Level 1
DeploymentSecure API / Managed in-VPC
MultilingualNative Speech & Localization
Data RecognitionHigh Accuracy (Phone/Account #s)
EncryptionTLS 1.3 / AES-256
ModelSonic (Generative Voice API)

Strategic Benefits

Brand Loyalty

Consistent, empathetic interactions build long-term trust.

Operational Efficiency

Handle high volumes without increasing headcount.

Global Reach

Native speech in a wide variety of languages for easy localization.

Data Security

Keep customer data under your control with enterprise-grade compliance.

Voice Clarity

Crisp audio quality optimized for phone networks.

Seamless Handoff

Intelligent routing to human agents for complex tier-3 issues.

Integrations

Seamlessly connect with your existing tools and platforms.

Salesforce
Zendesk
HubSpot
Intercom
ServiceNow
Twilio
Genesys
Five9

Voice AI Success

Containment Rate
20%60%
+200%
Interaction Rate
45%97%
+115%
Cost Per Call
$5.00$0.50
-90%

Frequently Asked Questions

Ready to Get Started?

Deploy Customer Service in your organization and start seeing results immediately.