Privacy Policy
Last updated: November 3, 2025
At Axl Labs, we take your privacy seriously. This policy describes how we collect, use, and protect your personal information when you use Converse.
Information We Collect
Account Information
When you create an account, we collect your name, email address, company name, and billing information.
Usage Data
We collect information about how you use our services, including API calls, voice interactions, and system performance metrics.
Technical Data
We automatically collect IP addresses, browser types, device information, and operating system details.
How We Use Your Information
Service Delivery
We use your information to provide, maintain, and improve our voice AI services.
Communication
We may send you service updates, security alerts, and administrative messages.
Analytics
We analyze usage patterns to improve our models and optimize performance.
Data Security
Encryption
All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption.
Access Controls
We implement strict access controls and authentication mechanisms to protect your data.
Regular Audits
Our systems undergo regular security audits and penetration testing.
Data Retention
Active Data
We retain your account and usage data for as long as your account is active.
Backup Data
Backup copies are retained for 90 days for disaster recovery purposes.
Deletion Requests
You can request deletion of your data at any time by contacting converse@axllabs.in.
Compliance Certifications
SOC 2 Type II
Annual security and availability audits
GDPR
EU data protection compliance
HIPAA
Healthcare data protection (Enterprise)
PCI-DSS
Payment card data security
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: converse@axllabs.in
Phone: +91 9400774033
Address: Axl Labs, Trivandrum, Kerala, India