Key Metrics
Use Cases
Fraud Alerts
Instant verification calls for suspicious transactions.
Loan Applications
Guide users through complex application processes.
Debt Collection
Empathetic and compliant payment reminders.
Balance Inquiries
Secure, authenticated account lookups.
Card Activation
Automated card activation and PIN setting.
Wire Transfers
Multi-factor voice authentication for large transfers.
Technical Specifications
Compliance & Security
SOC2 Type II
Annual audits ensuring highest security standards.
PCI-DSS
Secure handling of credit card information.
GDPR / CCPA
Full data privacy and right-to-be-forgotten support.
GLBA
Financial privacy rule compliance.
KYC / AML
Know Your Customer identity verification.
ISO 27001
Information security management.
Industry-Specific Features
Biometric Auth
Voiceprinting for secure identity verification.
Regulatory Logs
Immutable audit trails for every conversation.
Secure Enclaves
Data processing in isolated, encrypted environments.
PII Redaction
Automatic redaction of sensitive data in logs.
On-Premise
Deploy within your own VPC or data center.
Legacy Sync
Connect to mainframe banking cores.
Deployment Timeline
Discovery
Security review and API integration planning.
Pilot
Deploy to 5% of traffic with human-in-the-loop.
Scale
Full rollout with automated monitoring.
Success Story
NeoBank Scales Support
Explosive growth led to 45-minute wait times and 30% churn.
Deployed Converse for all Tier 1 queries and fraud checks.
"We scaled from 100k to 1M users without adding a single support agent."
Ready to Transform Your Finance Operations?
Join leading finance organizations using Converse to scale their operations.